Privacy statement

About our privacy policy
Your privacy is of great importance to us. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do with information that we receive from you if you use our services on www.villaflor.nl. If you have any questions, or want to know exactly what we register, please contact us. Date of last update: 25 May 2018

About the data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

Use of www.villaflor.nl
Before you can use our webshop you must first register. You enter an e-mail address for this. We then create an account and send you a password to secure your account. You can comeplete your profile with various personal details in your account. These are used for the delivery of our services. This concerns the following data: first name, last name, address, postal code, city, country, e-mail address, telephone number, IP address from which the order was made, company name, Chamber of Commerce number (optional), VAT number (optional). We may process this personal data in the execution of the agreement you made with us. We keep this information as long as you are a client with us. This means that we keep your customer profile until you indicate that you no longer wish to use our services.

Webshop software Mijnwebwinkel
Our webshop has been developed with software from Mijnwebwinkel. Personal data that you give to us for the benefit of our services will be shared with this party. Mijnwebwinkel has access to your data to provide us (technical) support, they will never use your data for any other purpose. Mijnwebwinkel is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a firewall and a strong password policy. Data is stored on ISO27001 certified servers in the EU. Mijnwebwinkel uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. Mijnwebwinkel reserves the right to share collected data within its own concern in order to further improve the service.

Accounting program Offective
For the administrative processing of orders, we use the online accounting program Offective. Personal data that you give to us for the benefit of our services will be shared with this party. Offective has access to your data to provide us (technical) support, they will never use your data for any other purpose.

Mailing lists

MailChimp
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for their own purposes. At the bottom of every e-mail sent automatically via our website you will see the ‘unsubscribe’ link. You will no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties.

If you want to adjust your data or want to get yourself out of our files, you can contact us via info@villaflor.nl

Shipping and logistics

DHL 
If you place an order with us, it is our job to have your order delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your e-mail address, company name, address and residence details with this party. They only use this information for the purpose of executing the agreement.

Purpose of data processing

General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you  place. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date – other than at your request – we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.

Cookies

Google Analytics
Through our website, cookies are placed from the American company Google as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements (Adwords) and other Google services and products.

Cookies from third parties
In the case that software solutions from third parties use cookies, this is stated in this privacy statement.

Access, change and delete your data
If you have questions or want to know what personal information we have about you, you can always contact us. See the contact details below. You have the right to:
× get an explanation of what personal data we have and what we do with it;
× get access to the exact personal data we have;
× correct errors;
× remove dated personal data;
× withdraw the permission that you gave;
× object to a particular use.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Comments or complaints? If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisor in the country where you are established. In the Netherlands, the regulator is called the Dutch Data Protection Authority.

Contact details
VillaFlor Interiors
Vincent Van Goghstraat 25
5121 CK Rijen
T 0031 161 743101
E info@villaflor.nl
KVK 59768630

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